Submit Complaint/Suggestion/Compliment

*Type
Please select
Please select the type
*Passenger name
Please enter passenger name
*Contact number
*Email
*Flight number
HX
2-4 digits
Please enter flight number
*Origin
Please select
記録が見つかりません
city list
Please select origin
*Destination
記録が見つかりません
city list
Please select destination
*Travel date
Please select travel date
*Ticket number
-
10-digit number
Please enter ticket number
*Your comment
Note: Maximum 1000 characters allowed!
Please enter your comment
Upload picture
Support: jpg,jpeg,png,gif,bmp,webp,svg,tiff
*Verification code
Code cannot be empty!

Thank for your comment, we will revert back to you shortly

OK

Verifying information, please wait ...

Flight info input incorrect. Please input correct flight info
OK
この便はリクエストされたサーテイフィケートケート(証明書)の受付が完了いたしました。再入力はお控えください。
OK

遅延、欠航、もしくは搭乗証明書発行用の便名を入力ください

航空券番号及び便名(例)

OK

Personal Information Collection Statement:

 Any personal data provided in this form will be used only for processing your complaint/suggestion/compliment and verifying your identity. The data you have provided to us will be kept confidential and will only be kept for as long as is required to process your complaint/suggestion/compliment and verifying your identity. You have the right to request access and correction of your personal data held by Hong Kong Airlines Limited. For details of Hong Kong Airlines' Privacy Policy, please refer to https://www.hongkongairlines.com/ja_JP/footer/legal-privacy/privacypolicy


Declaration:

 I declare that the data given in support of this "Complaint/Suggestion/Compliment Form" is of my personal data and authorize Hong Kong Airlines Limited to use, check and process my data as required.

Any other third parties personal data given below, if applicable, I confirm that I has already obtained prescribed consent of the individual(s) concerned for:

a. me to handle this "Complaint/Suggestion/Compliment" on behalf of the individual(s); and

b. Hong Kong Airlines Limited to use, check and process the personal data of the individual(s).