Submit Complaint/Suggestion/Compliment

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*Flight number
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*Destination
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*Ticket number
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Flight info input incorrect. Please input correct flight info
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This ticket no. has been submitted for the required certificate application, please do not repeat the application
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Please input the affected flight (for Delay Certificate or Cancellation Certificate application) or the specific flight taken (for Onboard Certificate application)

Examples of flight number and ticket number:

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Personal Information Collection Statement:

 Any personal data provided in this form will be used only for processing your complaint/suggestion/compliment and verifying your identity. The data you have provided to us will be kept confidential and will only be kept for as long as is required to process your complaint/suggestion/compliment and verifying your identity. You have the right to request access and correction of your personal data held by Hong Kong Airlines Limited. For details of Hong Kong Airlines' Privacy Policy, please refer to https://www.hongkongairlines.com/en_CA/footer/legal-privacy/privacypolicy


Declaration:

 I declare that the data given in support of this "Complaint/Suggestion/Compliment Form" is of my personal data and authorize Hong Kong Airlines Limited to use, check and process my data as required.

Any other third parties personal data given below, if applicable, I confirm that I has already obtained prescribed consent of the individual(s) concerned for:

a. me to handle this "Complaint/Suggestion/Compliment" on behalf of the individual(s); and

b. Hong Kong Airlines Limited to use, check and process the personal data of the individual(s).